Opening our doors in 2017, Starlight Homes builds homes designed specifically for the first-time homebuyer. Our goal is to make the dream of homeownership a reality for everyone, offering expertly crafted homes at an affordable price and ensure its customers’ first journey into home buying is simple, smooth, and reassuring. Our New Home Sales Consultants take care of our customers throughout every step of the process regardless of their situation, we are here to help. Together with our parent company, 2023’s Builder of the Year Ashton Woods, we have welcomed over 60,000 people to their new home. Our company’s commitment to innovation and continually evolving to meet the needs of the market is a key reason we have seen the success we have.

Headquartered in Atlanta, Georgia, Starlight sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Nashville, Orlando, Phoenix, Raleigh, San Antonio and Tampa.

Position Overview:

• Provide operational leadership of all construction activities for an assigned geographic area of the Starlight division reporting directly to the Director of Construction
• Hire, train, coach and motivate assigned construction staff
• Drive operational efficiencies to include cycle times, construction extras, customer satisfaction and quality control
• Work collaboratively with all functional peers as a member of the Construction Team to ensure achievement of department and business goals
• Act as hands on leader, getting involved in front line work when needed
• Identify and analyze trends in service work
• Develop and implement programs to correct errors and trends
• Establish and maintain effective subcontractor relations
• Act as liaison between Field Managers and the Director of Construction

Key Responsibilities:

Major Functional Responsibilities:

• Construction – all activities in assigned communities
• Coordination with Purchasing Department
• Regulatory Agencies – local
• Cost control in assigned communities
• Communication with customers, Sales Agents and construction organization- oral and written
• Customer Satisfaction Management - Guild Quality
• Decision Making
• Conflict Resolution
• Subcontractor Management
• Construction Standards and Methods

Key Duties:Provide operational leadership to direct reports in assigned areas

• Ensure that construction department is staffed and competent in technical, administrative and customer satisfaction skills
• Ensure that construction activities are performed in cost-effective manner
• Work in conjunction with the Purchasing team to on-board new trade partners
• Team with Sales/Purchasing/Finance to ensure coordination and problem solving between the respective organization
• Support Land Development and Acquisition functions as needed
• Work collaboratively with members of divisional leadership team and corporate team as requested
• Ensure that assigned work sites comply with safety program and other regulatory requirements
• Team with assigned Sales Agents to ensure high satisfaction level in Customer Service
• Proactively communicate any construction, customer service or safety issues to Vice President of Construction with suggestions for resolution
• Proactively manage production levels and adequate staffing to deliver your respective Area closing budget
• Maintain warranty service completion at or below established goal
• Develop and implement a process which allows service trends to be analyzed, root causes identified, and appropriate corrections made
• Maintain warranty expenses within assigned budget
• Proactively communicate any construction, customer service or safety issues to the Vice President of Construction
• Provide first level resolution to customer and trade concerns, by directly contacting the customer or vendor with needs
• Miscellaneous projects as assigned by supervisor

Skills and Knowledge:

• Knowledgeable about the construction industry including construction cost, materials, products, methods and procedures.
• Must have thorough knowledge of the trades, crafts and equipment needed to complete the job, plus the ability to identify potential problems.
• Knowledge and familiarity with blueprints, construction drawings and addendum and reading same required.
• Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.
• Proven organization skills in a high paced work environment.
• Must be able to use word processing, e-mail, spreadsheets, presentation (PowerPoint), database and newsletter (Adobe) software for advanced internal and external communications, creation of reports and presentations and database maintenance.
• Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.
• Knowledge of Business English and ability to communicate patiently and professionally with both internal and external customers both orally and in writing.
• Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.
• Ability to adapt in a changing workplace.
• Computer literacy, proficiency with Outlook, Excel, Word, Power Point and ability to learn new programs as needed.

Desired Candidate Qualifications:

• 4-year degree from accredited college/university preferred
• 3-5+ years of successful construction management and/or mentor-ship/coaching experience within the homebuilding industry
• 3-5+ years of proven track record as Field Manager/Project Manager
• 7-10+ years homebuilding experience
• Strong verbal and written communication skills
• Must be able to handle high volume situations
• Maintain an adaptable and flexible attitude
• Strong work ethic, drive, positive attitude, and decision-making skills
• Comfortable with use of computers and technology
• Bilingual with the ability to speak Spanish is preferred

*** Valid/Active drivers license is required***